PTS Support Technician Job Description at Publix

Are you looking for an exciting opportunity to work with one of the most trusted and well-known grocery chains in the United States? Publix is hiring a PTS Support Technician to join our team! As a PTS Support Technician at Publix, you will play a crucial role in keeping our IT systems running smoothly. This position is ideal for someone who loves technology, is eager to learn, and enjoys working in a fast-paced environment. In this role, you’ll work closely with other team members to provide essential technical support for our point-of-sale (POS) systems.

This job will allow you to grow in the IT field while making a positive impact on Publix’s daily operations. If you're interested in working for a company that values teamwork, growth, and excellent customer service, then this job might be perfect for you.

About the Job

As a PTS Support Technician, your main responsibility will be to support the POS systems used in Publix stores. This includes troubleshooting issues, installing new systems, and ensuring that everything works correctly. You will also assist with maintaining the software and hardware systems to make sure they run smoothly at all times.

Your job will involve working with both the IT team and other Publix departments to ensure that technology meets the needs of our stores. You will be expected to respond to any technical problems quickly and provide solutions to minimize any disruptions to store operations.

This is a full-time position, and you will work regular hours, with occasional overtime during busy times. If you enjoy solving problems, helping others, and working with technology, this job is a great fit!

Key Responsibilities

In the PTS Support Technician role at Publix, your daily tasks will include:

1. System Troubleshooting and Support

You will help troubleshoot issues with our POS systems. Whether it’s a software bug or a hardware failure, you’ll work to find the cause and fix it as quickly as possible. You will provide support for all Publix locations to make sure our systems run smoothly.

2. System Installation and Maintenance

You will install new POS systems in stores and assist with upgrades. This could include setting up new computers, printers, or other equipment that works with the POS system. You will also perform regular maintenance to keep the systems up-to-date.

3. Training and Support

You’ll train store employees on how to use the POS system and provide ongoing support to make sure they feel comfortable with the technology. You will be available to answer any questions that come up during their daily use of the system.

4. Documentation and Reporting

You will document all issues you encounter and the steps taken to resolve them. This documentation will help improve our systems and prevent future problems. You will also keep track of the performance of the POS systems and report any ongoing issues to your manager.

5. Collaboration with Other Teams

You will work closely with other IT team members and store employees to solve technical problems and improve the POS systems. Communication and teamwork are essential parts of this role.

Requirements

To qualify for the PTS Support Technician role at Publix, you need to meet the following requirements:

1. Technical Skills

You should have basic technical skills, especially in troubleshooting and maintaining POS systems. Experience with point-of-sale systems is a plus, but we also offer training to help you improve your skills.

2. Problem-Solving Ability

You must be able to think critically and solve problems quickly. When issues arise with the POS system, you need to figure out the cause and find a solution fast.

3. Communication Skills

You need good communication skills to explain technical issues to team members who may not be familiar with IT. Being clear and friendly is important in helping others understand how to use the POS systems.

4. Attention to Detail

The ability to pay attention to the small details is important. When troubleshooting or maintaining systems, every detail counts to ensure things run smoothly.

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5. Flexible and Reliable

You must be flexible and willing to work in different locations when necessary. Reliability is key in this role, as the POS systems must be up and running at all times.

6. Education and Experience

A high school diploma is required. Previous experience working in IT or with POS systems is helpful but not mandatory. We are looking for someone with a passion for technology and a willingness to learn.

7. Physical Requirements

You should be able to lift and carry up to 30 pounds. Some parts of the job may require you to move or set up equipment.

Benefits

Working as a PTS Support Technician at Publix comes with many benefits, including:

1. Health Insurance

You will receive access to health insurance options, including medical, dental, and vision coverage. We care about the health and well-being of our employees.

2. Paid Time Off

You will receive paid time off (PTO) to rest and recharge. We believe that taking time off is important for your overall health and job satisfaction.

3. Retirement Plan

Publix offers a retirement plan to help you plan for your future. You will be able to save for retirement and take advantage of Publix’s company match program.

4. Employee Discounts

As a Publix employee, you will enjoy discounts on store products. This is a great way to save money while getting the best products available.

5. Training and Development

We invest in our employees and provide opportunities for growth. You will have access to training programs to develop your technical skills and advance in your career.

6. Team Environment

You will work in a supportive team environment where your contributions are valued. Collaboration is key to success at Publix, and you will have the chance to work with talented people from various departments.

7. Job Stability

Publix is a well-established company with a reputation for providing job stability. We are committed to the long-term success of our employees.

How to Apply

Ready to apply for the PTS Support Technician position at Publix? It's simple! Applications must be submitted through the official Publix website. Please follow the instructions carefully and make sure your resume is up to date. Be sure to highlight your technical skills, any relevant experience with POS systems, and your passion for technology.

We look forward to hearing from you and hopefully welcoming you to the Publix family. Don't miss out on this exciting opportunity to start or grow your career with a trusted company!

By applying for this job, you are taking the first step toward joining an incredible team that values your skills and contributions. If you have any questions about the role or the application process, feel free to reach out through the official site.

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